FAQ

If your question isn’t answered below, please fill out our contact form and we will get back to you shortly.

HOW MUCH DOES IT COST TO HIRE A COSTUME?

Hire rates vary from approximately $15 to $105, for overnight or Fri-Mon period, with the average price being $55-$75.

The price varies for each costume, and for longer hire periods. We will happily quote prices for longer hire periods as required.

Students receive a 20% discount. A current student card must be presented at time of booking to receive the discount.

Hire fee includes cleaning of costumes & accessories.

We can hire items individually, for example, wigs, boots or most accessories.

PLEASE NOTE: Late returns incur extra hire fees, per costume, per day.

HOW DO I HIRE A COSTUME?

You need to come into the store to book or hire your costume. You will need a drivers license (or photo ID and proof of address)

We also require a Visa/Mastercard to be inprinted for a bond, or a cash bond (varies from $50-$200 – depending on costume.)

You can pre-book a costume for any future date (to guarantee availability) , or come in and hire on your required date.

Hire fee is required at time of hire. We cannot accept payment on return of costume.

A full list of hire terms & conditions are available in store.

DO YOU POST OUT HIRE COSTUMES?

No, sadly all hires must be completed in store. Hires are within Victoria only, we cannot post hire costumes interstate or overseas.

CAN I PURCHASE COSTUMES, WIGS AND ACCESSORIES & GET THEM POSTED?

Yes, we can post out most of our purchase items. Please call the store on 03-95847006 to check availability, postage costs and to pay over the phone with your Visa/Mastercard.

ARE YOU THE COSTUMES WORLD ON BIG W MARKETPLACE?

No, unfortunately we are not affiliated with Big W. If you have product queries, refund queries or tracking questions – please forward them directly to Big W. We know *nothing* about these products, and they are not shipped from us.

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